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Frequently Asked Questions

1) How do I search for a specific item?

We've made product searches easy! You can shop by Specialty, Category or Brand by using the links at the top of each page. If you know the product number you're looking for, enter it in the search box and hit enter.  

Symmetry Surgical distributes products in various territories throughout the world. If you are looking for a distributed product enter the product number into the search box or call us at 1-800-251-3000 for additional assistance.  

2) How can I get tracking information on an order?

Log-in to your account and click on the "My Account" then "My Orders." Within each order you can retreive tracking information by item number. 

3) How can I obtain copies of invoices?

Once logged into your account, hover over "My Account" then click on "My Invoices."  You will be able to sort by Invoice Number, Date, PO number, etc. and print individual invoices.  Or you may gather your account number, Purchase Order number and/or confirmation number and  call us at 1-800-251-3000 to obtain this information.

4) I have forgotten my account number or password.

Click on the "reset password" link on the sign-in page to reset your password. You will receive an email with instructions on how to reset your password. Once your password is reset, your account number can then be found by navigating to "My Account" and clicking on "Customer Info."

5) I do not have an account number but need to place an urgent order.

Please complete this online form, then call customer service at 800-251-3000 and someone will be happy to assist you with your order quickly.

6) I need a confirmation for an order I placed online/over the phone/via EDI/fax.

If you placed your order online, a confirmation should have been emailed to you shortly after completing your order. If you did not receive it, or you placed your order via phone/fax/EDI you can find this information by signing in, going to My Account and clicking on My Orders.  

You can also call customer service at 1-800-251-3000 to obtain your order confirmation. Please have your Purchase Order on hand.