Service & Support

Symmetry Surgical’s Customer Service team is dedicated to providing our customers with world-class support, service and expertise. We strive to exceed all expectations and help you maximize the value of the instruments and devices you need to care for patients.

Our service and support teams will help you maintain the functionality and value of your Symmetry Surgical Instruments & Solutions.

Bookwalter® Greenberg® Retractor System Checkups

Your Symmetry Surgical Sales Specialist is trained to provide a thorough review of both the Bookwalter® Retractor System and the Greenberg® Retractor to ensure they are in good working order and that you have access to the latest enhancements. Contact your Sales Specialist to schedule your checkup today.

Bookwalter® Retractor System Checkup Program
The original Bookwalter® Retractor system was introduced to the market more than 30 years ago. Your Bookwalter® system is built to last, but over time it may need a little TLC.  Whether it’s a cracked malleable blade or a slipping ratchet, your Sales Specialist can identify the components in need of attention and provide you with the solutions you need.

Greenberg® Retractor Checkup Program
The Greenberg® Retractor plays a critical role in brain surgery.  Your local Symmetry Surgical Sales Specialist is certified to perform a check up on this system and to realign components to properly calibrate the system to ensure your Greenberg® Retractor provides you and your patients with the highest possible performance.

Contact your Symmetry Surgical Sales Specialist today to schedule your system checkup.

Repairs and Servicing

Our Repairs and Servicing department offers instrument repairs and services to keep your surgical instruments in top condition.
  • Full instrument repair and servicing
  • 24-hour turnaround by request for emergency repairs are available, but must be scheduled with repair department and noted on repair request form
  • Free quotes
  • Free evaluations

Questions about a repair? Send it to repairs@symmetrysurgical.com.

We honor warranties on all of our products. Customer satisfaction is our top priority!

Warranties

Our products are warranted to be free from defects in workmanship or materials. Specific warranty periods and other warranty terms vary on our portfolio of more than 20,000 products. Specific warranty information may be included in package inserts or operator’s manuals for specific products.

  • Lifetime on materials and workmanship
  • 10 years on Stellite™ inserts in Classic Plus® scissors
  • 5 years on Tungsten Carbide inserts in Classic Plus® needle holders and forceps
  • 1 year on Quad-Lock™
  • 4 years on Bovie generators

World Class Support

Your Symmetry Surgical® Customer Service team wants to make ordering our products and services the easiest part of your day. We are a team of professionals dedicated to providing our customers with world-class support, service and expertise. We strive to meet and exceed all expectations, and we consider our customers to be part of our extended family. Each team member has multi-faceted roles and is trained to answer questions about our diverse product lines.

We value your input and are interested in your comments, questions and opinions. Contact us Monday through Friday, 7:00 AM – 5:30 PM CST.

Contact Info

Phone Numbers:
US & Canada: +1 800-251-3000
International: +1 615-964-5532
Para asistencia en español por favor llame a:
+1 615-558-2063

Email Addresses:
customerservice@symmetrysurgical.com
International email: export@symmetrysurgical.com

Mailing Address:
Symmetry Surgical
Attn: Customer Service
3034 Owen Drive
Antioch, TN 37013

Connect With Us:

PRODUCT COMPLAINTS

We are committed to delivering exceptional quality and service, and patient safety is our top priority. At Symmetry Surgical, compliance with domestic and international medical device regulations is strictly maintained at all times.  Feedback is a critical part of our Quality Management Systems and it helps us monitor our product and process performance to ensure we continue to exceed our customers’ expectations.

Product complaints are addressed promptly by our Complaint Handling Team.  Complaints may be reported by contacting your Sales Representative, our Customer Service team or emailing the Complaint Handling Team directly.  Our team will provide a Return Material Authorizations (RMA) to facilitate the product return and to allow for a timely and thorough investigation of the complaint.  A Symmetry Surgical Representative will contact you throughout the investigation process to keep you informed of progress as well as the final resolution.

Product Complaint? Call 1.800.251.3000 or email complaint@symmetrysurgical.com.